Every reply starts with a lookup.
Carke reads the order and your policy, checks your rules, then answers or hands off. This page walks through setup and what you control at each step.
Shopper message
Store data
Your rules
Reply sent
Six steps, and you decide when each one goes live.
Connect your Shopify or Medusa store
You approve a short list of permissions. Carke asks to read orders, fulfilments and products, and to create returns and refunds, because those are the jobs it does. Nothing else.
- read orders
- read fulfilments
- read products
- write returns
- write refunds
Carke reads your store
It syncs your orders, catalog and policy pages, and keeps listening for changes, so a reply about an order reflects that order right now.
Set your rules
Carke turns your written policy into settings you can check: the return window, item conditions, final sale exclusions and your refund ceiling. You edit any of them.
Items can be returned within 30 days of delivery if unworn with tags. Sale items are final.
Pick a tone
Choose warm, neutral or brief, and add the phrases your store always uses. Carke keeps the facts the same, only the voice changes.
Review replies in draft mode
Every reply waits for a person to approve, edit or reject it. This is where you see exactly what Carke would have sent, and why.
Yes. Your order is inside the 30 day window. I can send a prepaid label and reserve size S for you.
Turn on auto replies by request type
When you trust the drafts for one request type, switch it to auto. Keep the rest in draft for as long as you like.
The parts you will use every day.
Auto replies
For the request types you switch on.
Draft mode
A person approves before anything is sent.
Parcel marked delivered, shopper says it never arrived. Order #4840.
Handoff summaries
Reason, request and what was checked.
Reply log
Every reply with time, order and type.
Rule controls
Limits, windows and switches in one place.
Stores where the inbox is mostly the same questions.
Store owners doing support themselves
You answer the inbox between packing orders. Carke takes the tracking and return questions so you get the rest of your day back for the store.
Small support teams
Two to a handful of people sharing one inbox. Carke clears the repetitive requests and hands your team the cases that need judgement, already summarised.
Agencies running several stores
One set of controls per store, each with its own rules, tone and platform, so every client store follows its own policy.
Some things Carke is not built to do today.
If your support depends on these, Carke is not the right fit yet. We would rather say so now than after you join.
- Phone or voice support
- Platforms other than Shopify and Medusa
- Refunds above your ceiling
- Anything outside your rules
Join the waitlist and we will invite your store in a batch.
Carke is in private build. Invites go out in batches, and pricing is announced at launch.
your place
batch opens
invite email