Who we are
We are building Carke, an AI customer service agent for e-commerce stores. We would rather show what we are building than talk about ourselves, so this page is about the product and how we think.
Private build
Invites in batches
Launch and pricing
Most of a store's inbox is the same few questions.
Where is my order. Can I return this. Does it come in a smaller size. The answers already sit in the store's own data, but someone still has to open the order, read the tracking page and type the reply.
A scripted answer cannot know what happened to one specific order. We are building Carke to look up the real order first, follow the store's own policy, and pass anything uncertain to a person.
Four principles we build against.
Check first, then answer
A reply about an order should come from that order, not from a guess that sounds right.
Your policy is the boundary
The store sets the rules. The agent follows them, and nothing outside them happens on its own.
Be honest about being an AI
Shoppers should always know who they are talking to, and when a person takes over.
People handle the hard parts
Judgement calls, upset shoppers and damaged items belong with your team, with the context ready.
- 01Read the order
- 02Check the policy
- 03Answer or hand off
In private build, and saying so.
Carke is not publicly available. Invites go out in batches from the waitlist, and pricing is announced at launch.
- Now
Private build
Carke is not publicly available yet.
- Next
Invites in batches
Stores on the waitlist are invited in groups.
- Later
Launch and pricing
Pricing is announced at launch.
Want to try it on your store?
Join the waitlist. We invite stores in batches and email you when yours opens.