Private build. Invites go out in batches from the waitlist.
Carke
Private build

Customer service that already knows the order.

Carke is an AI agent for Shopify and Medusa stores. It answers tracking, returns, simple refunds and product questions from your store's real data, and passes the hard cases to your team with the full context.

See how it works
Conversation
Sample
Shopper 10:42
Hi, where is my order? It was #4821.
Data usedreading
Tracking
Return
Sizing

Sample data, for illustration.

Built for the requests that fill a support inbox

Order trackingReturnsSimple refundsProduct questionsHuman handoffShopifyMedusaOrder trackingReturnsSimple refundsProduct questionsHuman handoffShopifyMedusaOrder trackingReturnsSimple refundsProduct questionsHuman handoffShopifyMedusaOrder trackingReturnsSimple refundsProduct questionsHuman handoffShopifyMedusa
What it handles

The repetitive tickets, answered from the source.

Answers that come from your store, not from a script

Before it replies, Carke looks up the order, the payment, the fulfilment and the product, so the answer matches what actually happened.

Unbranded skincare bottles and a jar on a stone block in soft light
Order lookup
#4821
customerShopper
placedNov 3, 14:20
paymentPaid
fulfilmentPacked

Sample data, for illustration.

Returns that start without a ticket

Carke checks the return window and your conditions, then sends the label.

An open return parcel with a folded knit sweater, packing tape and a blank card

Return label creating

#4790, prepaid

Refunds inside the limits you set

Under your ceiling it can approve. Above it, a person decides.

refund ceiling$50.00

Missing button, #4802

$18.00
Approved

Full order, #4815

$126.00
To a human

Sample data, for illustration.

Four jobs, done properly

One agent for the four questions shoppers ask most.

Carke reads the order, the fulfilment record and the live carrier status. It replies with the current tracking step, the expected delivery window and the tracking link.

Tracking check
#4821

Linen throw, oat

Carrier synced
  1. Order placedNov 3
  2. Packedpending
  3. Handed to carrierpending
  4. In transitpending
  5. Out for deliverypending
Reply drafted: expected delivery window Thursday to Friday, with the tracking link.

Sample data, for illustration.

A support team member wearing a headset, sitting at a desk against a plain wall
Handoff summary
11:20
reason

Item arrived damaged

shopper asked

Replacement for a cracked vase, #4833

carke checked

Order paid, delivered Nov 6, photo attached

next step

Approve replacement, skip return

Waiting for teamassigned: support

Sample data, for illustration.

Human handoff

When a case needs a person, your team gets the whole story.

  • A request outside your rules
  • An upset shopper
  • A damaged or missing item
  • Anything Carke is not sure about

Carke always says it is an AI assistant. When a person takes over, it tells the shopper, and your team starts from a written summary instead of the first message.

Your rules

It only does what you allow.

Every request type, limit and keyword is a setting you control. Start in draft mode and switch on auto replies when you are ready.

Rules
draft mode
Auto replies by request type
Order tracking
Returns
Simple refunds
Product questions
Tone
WarmNeutralBrief
Always hand off when
chargebacklawyerallergicbrokennever arrivedcancel subscription
Reads before it answers
Stays inside your policy
Says so when it does not know
Setup

From connected store to first answered ticket.

  1. 01

    Connect your store

    Connect your Shopify or Medusa store with scoped access.

  2. 02

    Set rules and tone

    Set your rules and tone: limits, windows and words that always go to a person.

  3. 03

    Review in draft mode

    Review replies in draft mode before anything reaches a shopper.

  4. 04

    Turn on auto replies

    Turn on auto replies for the request types you choose.

A store owner taping a cardboard parcel next to a laptop
A smiling shopper on a sofa looking at his phone, an opened parcel in front of him
A small stock room with shelves of folded blankets and parcels in warm light
Read the full walkthrough

A support agent should check the order before it answers. If it cannot check, it should say so and get a person.

The Carke team

Who we are
Works with

Built for Shopify and Medusa.

Platform names are listed to describe compatibility. Carke is an independent product.

Shopify

ordersfulfilmentstrackingreturnscatalogCarke

What Carke reads

  • Orders and line items
  • Fulfilments and tracking numbers
  • Refunds and returns
  • Products, variants and inventory
  • Your policy pages

Medusa

ordersfulfilmentstrackingreturnscatalogCarke

What Carke reads

  • Orders and payment status
  • Fulfilments and shipping data
  • Returns, swaps and claims
  • Product catalog and stock
  • Your return and refund rules

Your store data stays yours

We are designing Carke to use store data to answer your shoppers and for nothing else.

Scoped access, only what the job needs

Carke asks for the permissions its four jobs need, and no more.

Every reply is logged and reviewable

Each reply records what was asked, what was read and what was sent.

A person can step in at any point

Your team can take over any conversation, at any moment.

Questions

Before you join.

Inbox
today

  • Where is my order?

    #4821
    Answered

  • Start a return

    #4790
    Label sent

  • Cracked vase

    #4833
    With team

  • Does it fit a size M?

    catalog
    Reading

Sample data, for illustration.

Carke is in private build. We send invites in batches from the waitlist as each part of the product is ready. Join the waitlist and we will email you when your batch opens.

Early access

Get your invite when your batch opens.

Carke is in private build, invites go out in batches from the waitlist, and pricing is announced at launch.

On the list

Early access invite

you@yourstore.combatch 03

Sample data, for illustration.